Update (10/28/2016)
It looks like Uber is no longer allowing drivers to e-mail support@uber.com but you can still submit an inquiry via the ‘Help section’ of the driver app or by going here.
Related Article: Uber no longer offering e-mail support but you still have options!
In my experience, Uber has dramatically increased their response time these days and I often receive responses within 1-2 hours and sometimes even sooner. Now, the responses aren’t always the best but here are some tips for dealing with Uber CS:
- One question at a time: I honestly think they have a policy of not being allowed to answer more than 1 question per e-mail. Sometimes I will ask two very distinct questions just to test them and they will only answer one. Very strange..
- Reply if you want the same person: Once you get a CS rep, as long as you reply to that e-mail chain, it will go back to the same CS rep. But if that rep goes home for the day or the weekend, it may be a while before you hear back.
- New e-mail if you want a new person: In forum speak, we like to call this HUCA or Hang Up, Call Again. All this means is that some reps are better than others and often you will get a completely different response (or maybe even the one you want) if you simply just hang up and call again. Or in this case, just by sending a new e-mail.
- Don’t e-mail the same question over and over: Uber’s system has a built-in feature that will auto-recognize similar queries and put them straight to the back of the queue. So don’t ask the same thing over and over, if anything ask a ‘new question’ but figure out a way to slip in your ‘real question’.
https://docs.google.com/spreadsheets/d/1-l_ybcaNiZzi_oLxMb65KL_d81grDpMY8nMOqGt3gh4/edit#gid=0
Uber Cities Contact info in America.
| City | State | Local Uber Website | Uber Support Email Address |
| Akron | OH | https://drive.uber.com/oh/ | partnersakron@uber.com |
| Albuquerque | NM | http://albuquerque.ubermovement.com/ | partnersabq@uber.com |
| Amarillo | TX | https://drive.uber.com/tx/wp-content/cache/supercache/texasuber.com/amarillo/index.html | partnersamarillo@uber.com |
| Ann Arbor | MI | https://drive.uber.com/mi/ | partnersAnnArbor@uber.com |
| Annapolis | MD | http://annapolis.ubermovement.com/ | partnersannapolis@uber.com |
| Asheville | NC | http://www.uberecpartners.com/asheville/ | partnersash@uber.com |
| Atlanta | GA | http://atlanta.ubermovement.com/ | partnersatl@uber.com |
| Auburn | AL | http://Aubum.ubermovement.com/ | partnersmgm@uber.com |
| Austin | TX | https://drive.uber.com/tx/wp-content/cache/supercache/texasuber.com/austin/index.html | partnersAustin@uber.com |
| Bakersfield | CA | http://bakersfield.ubermovement.com/ | partners.bakersfield@uber.com |
| Baltimore | MD | partnersbaltimore@uber.com | |
| Baton Rouge | LA | partnersbtr@uber.com | |
| Blacksburg | VA | partnersroa@uber.com | |
| Boston | MA | partnersboston@uber.com | |
| Charleston | SC | partnerschs@uber.com | |
| Charlotte | NC | partnerscharlotte@uber.com | |
| Charlottesville | VA | http://www.uberecpartners.com/charlottesville/ | partnerscva@uber.com |
| Chicago | IL | http://www.uberpartnerschicago.com/ | partnerschicago@uber.com |
| Cincinnati | OH | https://drive.uber.com/oh/ | partnerscincinnati@uber.com |
| Cleveland | OH | https://drive.uber.com/oh/ | partnerscleveland@uber.com |
| Cedar Rapids, | IA | https://drive.uber.com/ia/ | partnersCedarRapids@uber.com |
| College Station | TX | http://statecollege.ubermovement.com/search | partnersCS@uber.com |
| Columbia | SC | http://www.uberecpartners.com/columbia/ | partnersclb@uber.com |
| Columbus | OH | https://drive.uber.com/oh/ | partnerscolumbus@uber.com |
| Connecticut | CT | http://connecticut.ubermovement.com/search | partnersconn@uber.com |
| Corpus Christi | TX | https://drive.uber.com/tx/wp-content/cache/supercache/texasuber.com/corpus-christi/index.html | partnerscorpus@uber.com |
| Dallas | TX | partnersdallas@uber.com | |
| Dayton | OH | http://um-dayton.squarespace.com/search | partnersdayton@uber.com |
| Denver | CO | http://www.uberxcolorado.com/ | partnersdenver@uber.com |
| Des Moines | IA | https://drive.uber.com/ia/ | partnersDesMoines@uber.com |
| Detroit | MI | https://drive.uber.com/mi/ | partnersdetroit@uber.com |
| El Paso | TX | https://drive.uber.com/tx/wp-content/cache/supercache/texasuber.com/el-paso/index.html | partnersELPASO@uber.com |
| Eugene | OR | partners.eugene@uber.com | |
| Fayetteville | AR | http://www.uberecpartners.com/fayetteville-ar/ | partnersfyv@uber.com |
| Flint | MI | https://drive.uber.com/mi/ | partners.flint@uber.com |
| Fresno | CA | http://fresno.ubermovement.com/search | partners.fresno@uber.com |
| Gainesville | FL | http://gainesville.ubermovement.com/search | partnersgvl@uber.com |
| Grand Rapids | MI | https://drive.uber.com/mi/ | partnersgrandrapids@uber.com |
| Greenville | SC | http://www.uberecpartners.com/greenville/ | partnersgrvl@uber.com |
| Guadalajara | MX | sociosgdl@uber.com | |
| Harrisburg | PA | https://www.uber.com/cities/harrisburg/ | |
| Halifax | CA | partners.halifax@uber.com | |
| Hampton Roads | VA | http://www.uberecpartners.com/hampton-roads/ | partnershrva@uber.com |
| Hamptons | NY | http://hamptonroads.ubermovement.com/search | partnersny@uber.com |
| Honolulu | HI | http://honolulu.ubermovement.com/search | partnershonolulu@uber.com |
| Houston | TX | http://www.driveuberhouston.com/ | partnersHouston@uber.com |
| Indianapolis | IN | partnersindianapolis@uber.com | |
| Inland Empire | CA | http://inlandempire.ubermovement.com/search | partnersIE@uber.com |
| Jacksonville | FL | http://jacksonville.ubermovement.com/search | partnersjax@uber.com |
| Kalamazoo | MI | https://drive.uber.com/mi/ | partnerskalamazoo@uber.com |
| Kansas City | MO | partnersKC@uber.com | |
| Knoxville | TN | http://knoxville.ubermovement.com/ | partnersknx@uber.com |
| Lancaster | PA | partnerslnc@uber.com | |
| Lansing | MI | https://drive.uber.com/mi/ | partnerslansing@uber.com |
| Lexington | KY | https://drive.uber.com/oh/ | partners.lexington@uber.com |
| Lincoln | NE | partnerslincoln@uber.com | |
| Los Angeles | CA | http://losangeles.ubermovement.com/search | partnersla@uber.com |
| Louisville | KY | https://drive.uber.com/oh/ | partners.louisville@uber.com |
| Lubbock | TX | http://texasuber.com/lubbock/ | partnerslubbock@uber.com |
| Madison | WI | partners.madison@uber.com | |
| Memphis | TN | http://memphis.ubermovement.com/ | partnersmemphis@uber.com |
| Miami | FL | partnersmiami@uber.com | |
| Milwaukee | WI | partnersmilwaukee@uber.com | |
| Minneapolis | MN | partnersmsp@uber.com | |
| Modesto | CA | http://modesto.ubermovement.com/search | partners.modesto@uber.com |
| Myrtle Beach | SC | http://www.uberecpartners.com/myrtle-beach/ | partnersmyr@uber.com |
| Nashville | TN | http://nashville.ubermovement.com/search | partnersnashville@uber.com |
| New Jersey | NJ | http://newjersey.ubermovement.com/ | partnersNJ@uber.com |
| New Jersey (Shore) | NJ | http://newjersey.ubermovement.com/search | partners.new.jersey.shore@uber.com |
| New York City | NY | http://driveubernyc.com/#driving-with-uber | partnersny@uber.com |
| Oklahoma City | OK | http://www.uberxokc.com/ | partnersokc@uber.com |
| Omaha | NB | partners.omaha@uber.com | |
| Orange County | CA | http://orangecounty.ubermovement.com/search | partnersoc@uber.com |
| Orlando | FL | http://orlando.ubermovement.com/search | partnersorl@uber.com |
| Oxford | CA | partners.oxford@uber.com | |
| Palm Springs | CA | http://palmsprings.ubermovement.com/search | partnerspalm@uber.com |
| Philadelphia | PA | http://philadelphia.ubermovement.com/ | partnersphilly@uber.com |
| Phoenix | AZ | http://www.uber-az.com/ | partnersphx@uber.com |
| Piedmont Triad | NC | http://www.uberecpartners.com/piedmont-triad-1/ | partnersgso@uber.com |
| Pittsburgh | PA | http://pittsburgh.ubermovement.com/search | partnerspittsburgh@uber.com |
| Providence | RI | partnersprovidence@uber.com | |
| Raleigh-Durham | NC | http://raleigh.ubermovement.com/search | partners.raleigh@uber.com |
| Richmond | VA | partnersrva@uber.com | |
| Sacramento | CA | http://sacramento.ubermovement.com/search | partnerssac@uber.com |
| Salem | IN | partners.salem@uber.com | |
| Salt Lake City | UT | http://saltlakecity.ubermovement.com/search | partnersSLC@uber.com |
| San Antonio | TX | http://texasuber.com/san-antonio/ | partnersSA@uber.com |
| San Diego | CA | http://texasuber.com/san-antonio/ | partnersSD@uber.com |
| San Francisco | CA | http://sanfrancisco.ubermovement.com/ | partnerssf@uber.com |
| San Luis Obispo | CA | http://sanluisobispo.ubermovement.com/ | partnersslo@uber.com |
| Santa Barbara | CA | http://santabarbara.ubermovement.com/ | partnerssb@uber.com |
| Seattle | WA | http://driveseattleuber.squarespace.com/ | partnersseattle@uber.com |
| South Bend | IN | partnerssouthbend@uber.com | |
| State College | PA | https://www.uber.com/cities/state-college/ | |
| Spokane | WN | http://spokane.ubermovement.com/search | partnersspokane@uber.com |
| Tacoma | WN | http://tacoma.ubermovement.com/search | partnerstacoma@uber.com |
| Tallahassee | FL | http://tallahassee.ubermovement.com/search | partnerstal@uber.com |
| Tampa | FL | http://tampabay.ubermovement.com/search | partnerstampa@uber.com |
| Toledo | OH | https://drive.uber.com/oh/ | partnerstoledo@uber.com |
| Toronto | CA | http://www.driveuber.ca/ | partnerstoronto@uber.com |
| Tucson | AZ | http://www.uber-az.com/ | partnerstucson@uber.com |
| Tulsa | OK | http://um-tulsa.squarespace.com/search | partnerstulsa@uber.com |
| Tuscaloosa | AL | partnerstcl@uber.com | |
| Vancouver | WA | partnersvancouver.wa@uber.com | |
| Ventura | CA | http://ventura.ubermovement.com/ | partners.ventura@uber.com |
| Waco | TX | https://drive.uber.com/tx/wp-content/cache/supercache/texasuber.com/waco/index.html | partnerswaco@uber.com |
| Washington D.C. | MD | http://dc.ubermovement.com/ | partnersdc@uber.com |
| Wichita | KA | partnerswichita@uber.com | |
| Wilkes-Barre Scranton | PA | http://wilkes-barre-scranton.ubermovement.com/ | partnerswbs@uber.com |
| Wilmington | NC | http://www.uberecpartners.com/wilmington/ | partnerswnc@uber.com |
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